Customer Care

At More From Nova Lore, we are committed to providing exceptional service and ensuring your experience with our unique, elevated statement pieces is a positive one.

Communication: We strive for clear and timely communication. For urgent matters, please indicate this in your subject line, and we will do our best to address them promptly.

Order Inquiries: For questions regarding your order, please include your order number in all correspondence. We will provide updates on your order status as available. Due to the often made-to-order nature of our pieces, production times may vary. Estimated timelines are provided as a guide and are subject to change.

Addressing Concerns: If you have a concern or issue with your order, please contact us immediately with detailed information and supporting documentation (e.g., photographs). We will carefully review each case and work towards a fair and reasonable resolution in accordance with our Return Policy.

Custom Pieces: For custom couture inquiries, we will engage in detailed consultations to ensure a clear understanding of your vision. Due to the highly personalized nature of custom pieces, open and consistent communication throughout the design and creation process is essential.

Sustainability Commitment: As a brand dedicated to sustainability and slow fashion, we appreciate your understanding that our processes prioritize mindful production and quality over rapid turnaround times.

Our Commitment: We are dedicated to the artistry and craftsmanship of our wearable narratives. We value your support and aim to build lasting relationships with our community.

Policy Updates: This Customer Care Policy is subject to change. Any updates will be posted on our website.